Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must either be damaged from the initial shipment or from initial 1-2 wears. Please contact me directly via DM to @abigailelizabethjewelry or via email to Abigailkilcullen@gmail.com if this is the case! I want to ensure your piece is in tact for you or I will provide your money back guaranteed <3

Otherwise, if you want to return a piece because the item does not fit or look the way you expected, it must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact me at Abigailkilcullen@gmail.com. Please note that returns will need to be sent to the following address: 1980 18th St. Unit 1213 Denver CO 80202 

If your return is accepted, I’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact me for any return question at Abigailkilcullen@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Abigailkilcullen@gmail.com.